1. General Notes

These General Conditions of Sale ("General Conditions") are governed by Irish and EU consumer protection law, including the Consumer Rights Act 2022, applicable EU regulations on distance selling and unfair contract terms, and the General Data Protection Regulation (GDPR) for personal data processing. They apply to distance sales via the web of Products shown on the website www.mototuning.ie.

If Mototuning changes the General Conditions after an order is placed, the version published on the site at the time the order was submitted will apply.

Definitions:

• Buyer / Customer: either a Consumer (a natural person purchasing for purposes unrelated to any trade, business or profession) or a Professional (a person acting for purposes related to their trade, business or profession).
• Mototuning: means Mototuning (the seller/operator of www.mototuning.ie).

2. Offer to the Public

2.1 The Products and prices presented on the Website constitute an offer to the public under these General Conditions. The terms of this offer apply only to purchases made on www.mototuning.ie and contracts are concluded with Mototuning.

2.2 Product descriptions, images and specifications are available on the corresponding product pages on the Website.

3. Method of Concluding the Contract

The contract between Mototuning and the Customer is concluded by the Customer accessing www.mototuning.ie, completing the online ordering procedure, accepting these Terms, and submitting the order. Mototuning will send an order confirmation by e-mail.

4. Conclusion and Effect of the Contract

4.1 The purchase contract is formed when the Customer completes the order form, accepts these Terms (for example by checking the appropriate box), submits the order and Mototuning sends an Order Confirmation e-mail containing the order details, price, delivery costs, any additional charges, payment method and delivery address.

4.2 Registered customers may place orders by logging in with their credentials.

4.3 Mototuning provides customer support to assist with order placement. For assistance, contact us at info@mototuning.ie.

5. Payment Methods and Refunds

5.1 Payment may be made using the methods displayed on the Website (e.g. credit/debit cards, PayPal, or other payment providers). Mototuning may also offer alternative payment methods from time to time.

5.2 Online payments are processed via secure, accredited payment service providers. Mototuning does not store full payment card numbers; payment data is handled by the payment service provider under secure protocols.

5.3 Where a refund is due (for example following withdrawal or for faulty goods), Mototuning will refund the amount due without undue delay and in any event within 14 days of receipt of the returned goods or of proof that the goods have been returned. Refunds will normally be made using the same payment method used by the Customer unless otherwise agreed.

6. Delivery Method, Timing and Costs

6.1 Products will be delivered by specialist couriers appointed by Mototuning. At delivery, the Customer or their nominated person must check the packaging and confirm receipt. If there are visible defects (damaged packaging, incorrect items, missing items), the Customer should note this on the courier's delivery document (e.g. by adding "with reservation" or similar) and contact Mototuning as soon as possible.

6.2 Delivery costs are borne by the Customer and will be displayed at checkout and confirmed in the order confirmation e-mail.

6.3 If no delivery deadline is expressly agreed, goods will be delivered within 30 days from the date the contract is formed, unless a different term is agreed.

6.4 Optional package insurance may be available at additional cost; if chosen, insurance details and costs will be displayed prior to completing the purchase.

7. Prices

7.1 The total price payable is the price shown in the order confirmation e-mail. All displayed prices include the information required by law (taxes, fees, etc.) unless otherwise specified.

8. Limitations of Liability

8.1 Mototuning shall not be liable for delays or failures caused by events outside its reasonable control (force majeure).

8.2 Mototuning shall not be liable for internet disruptions or other malfunctions outside its control.

8.3 If Mototuning fails to perform the contract for reasons not attributable to the Customer, the Customer's remedy is limited to a full refund of amounts paid including delivery costs. Further liability is limited to the extent permitted by applicable law (except for personal injury or death caused by Mototuning's negligence, which remain subject to mandatory legal rules).

9. Liability for Defects, Proof of Damage and Supplier Obligations

Mototuning is responsible for any lack of conformity (defective or non-conforming goods) that exists at the time of delivery in accordance with Irish and EU law. Customers must report defects and provide proof of purchase. Mototuning will cooperate to arrange repair, replacement, refund or price reduction in accordance with applicable law.

10. Legal Guarantees

Consumers

For consumer customers, Mototuning is liable for any lack of conformity for 2 years after delivery. The Customer may request repair, replacement, price reduction or contract termination, subject to the conditions and limits set out by applicable law. Proof of purchase is recommended to exercise these rights.

Professionals (Non-Consumers)

For business customers, different rules apply and statutory rights may be limited by agreement. Mototuning's liability and guarantee period for professional customers will follow the terms agreed at the time of sale.

11. Right of Withdrawal (Cooling-Off Period)

11.1 Consumers have the right to cancel a distance contract within 14 calendar days from the day on which they, or a third party nominated by them (other than the carrier), acquire physical possession of the goods.

11.2 To exercise the right of withdrawal, the Consumer must notify Mototuning (for example by e-mail to info@mototuning.ie) within the 14-day period and return the goods in their original condition, unless Mototuning has agreed to collect the goods.

11.3 Certain goods are excluded from the right of withdrawal, such as sealed goods that have been unsealed by the consumer, perishable goods, bespoke or clearly personalised items, and goods which by their nature cannot be returned.

11.4 Return costs are normally borne by the Consumer unless Mototuning agrees otherwise. Mototuning will process refunds within 14 days of receiving the returned goods or proof of their return.

12. Protection of Confidentiality and Processing of Purchaser Data

12.1 Mototuning protects customers' privacy and processes personal data in accordance with the GDPR and Irish data protection law.

12.2 Personal and tax data collected for order processing will be used only for purposes necessary to fulfil the contract, meet legal obligations, and manage commercial relationships.

12.3 Mototuning processes personal data with confidentiality and only discloses data to third parties where necessary for order fulfilment (couriers, payment providers) or when required by law.

12.4 Data subjects have rights under the GDPR, including rights to access, rectify, erase, restrict processing, data portability and to object to processing. To exercise these rights, contact info@mototuning.ie.

13. Customs Fees and Import Duties

13.1 For purchases delivered outside the EU, any customs fees, import duties, VAT or other charges required by the destination country's regulations are the responsibility of the buyer. These charges are not included in the product price or shipping costs displayed during checkout.

13.2 If customs or import duties are not paid and the package is returned to Mototuning, costs incurred for the return shipment may be deducted from any refund and shipping fees will not be refunded.

14. Unfair Terms & Governing Law

14.1 Terms must be fair and transparent. Mototuning complies with Irish and EU rules on unfair contract terms.

14.2 Governing law: If you are a Consumer resident in Ireland or elsewhere in the EU, these Terms are subject to Irish law and you cannot be deprived of the protections afforded by Irish and EU consumer law. For Consumers outside the EU, the governing law clause in this contract will be interpreted in accordance with applicable mandatory rules.

Contact: info@mototuning.ie • Website: www.mototuning.ie

Note: This document is a general template adapted to Irish/EU law and is provided for convenience. It does not constitute legal advice. For full legal compliance and to ensure the Terms meet the specific needs of your business, please have this text reviewed and approved by a qualified solicitor or legal advisor in Ireland.