Returns Policy

Standard Returns

The return of deliverables for reasons other than those mentioned in Clause 7 shall be possible only within 45 days of the Customer’s receipt of the goods. The deliverables must still be in their original packaging complete with the product descriptions, product labels and Mototuning barcodes.

It shall not be possible to return items provided with additional stickers, product labels and/or barcodes of the Customer or written on or marked in any other way by the Customer.

Items withdrawn from the product range of the Seller and items that were part of an order amount qualifying for a discount may not be returned.

In general the Customer shall owe a restocking fee equal to 15% of the value of returned goods, but at least €10 per return order (for example in the case of return of several smaller, less valuable parts). The value of the goods minus this amount shall be credited to the Customer’s Mototuning account for future purchases. The value of the goods reduced by this amount will be offset against outstanding receivables on the Customer’s Mototuning customer account or credited to their Mototuning customer account for a later purchase and offset against a later purchase. This credit cannot be paid out.

The Seller reserves the right to charge a higher restocking fee if the original packaging is damaged. The value of the goods shall not be credited if the original packaging is damaged to an extent that precludes sale of the goods. In such a situation the Customer may require reshipment of the goods. The costs of such parcels shall be payable by the Customer.